01 What is Responsible Gaming and why does it matter?
Responsible Gaming means playing consciously, in a controlled way, and purely for enjoyment — where winning or losing does not disrupt the normal rhythm of your life. c3999 believes every player has the right to a safe gaming environment, and creating that environment is our responsibility.
Online gaming is growing in popularity across Bangladesh. But it comes with risks — excessive time, financial pressure, and stress can take a toll. To help prevent that, c3999 has developed a full suite of responsible gaming tools and guidelines.
Gaming should be fun. Whenever it stops feeling enjoyable or starts causing stress, that's a warning sign. Use c3999's responsible gaming features and keep yourself protected.
Play only for entertainment. Never game with borrowed money or funds you need for essential expenses.
02 c3999's Responsible Gaming Tools
C3999 has put together a set of special tools for every member to help you stay in control of your gaming habits. These tools can be activated at any time from your account settings.
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1
Deposit Limit Setting
Set a maximum limit on your daily, weekly, or monthly deposits. Once set, the limit takes effect immediately, and a 24-hour waiting period applies to any increase.
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2
Loss Limit
Set a maximum loss limit for a given period. Once you reach the limit, your session will automatically end.
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3
Session Time Limit
Set a time limit for how long you play in one session. When the time is up, you'll receive a notification and can choose to take a break.
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4
Cooling-Off Period (Break)
You can temporarily suspend your account for anywhere between 24 hours and 30 days. You will not be able to log in during this period.
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5
Self-Exclusion
Keep your account fully closed for an extended period — from 3 months up to 5 years. Once this option is activated, it cannot be reversed before the chosen period ends.
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6
Reality Check Reminder
A reminder is sent every 30, 60, or 90 minutes showing your total spend and time played. This helps you stay in control and aware.
C3999's Safe Gaming Features
Smart Limit Controls
Set deposit, loss, and session time limits in just a few seconds from your c3999 account settings. Stay in full control of your own budget.
Age Verification
C3999 enforces a strict 18+ age verification process. Identity is confirmed at registration via NID or passport.
Clear Gaming History
View your complete history of bets, wins, losses, and spending in one place. Stay informed through full transparency.
24/7 Support
If you have any concerns about responsible gaming, c3999's Bengali-speaking customer support team is available around the clock.
Gaming break reminder
Automatic reminders are sent at set intervals to help you stay aware of how long you've been playing.
Self-Exclusion protection
If needed, use the long-term self-exclusion option. c3999 ensures that no marketing messages will be sent to you during this period.
Warning Signs of Problem Gaming
Ask yourself the following questions. If you answer yes to more than one, consider reaching out for support.
Do you want to stop playing but find you just can't — always feeling like one more game?
Are you prioritizing gaming over family or work?
Are you chasing losses by placing more bets?
Are you borrowing money to play or cutting back on essential expenses because of gaming?
Do you feel anxious or restless when you're not gaming?
Are you lying to family or friends about your gaming?
If you answered "yes" to more than two of the questions above, please contact c3999 customer support or activate a cooling-off period.
05 Financial Limits — Smart Gaming
Financial awareness is at the heart of responsible gaming at c3999. Make sure what you spend on gaming stays within your means. Here are some practical tips:
| Tips |
Because |
| Set a Monthly Gaming Budget |
Cut out unnecessary spending |
| Only Spend What You Can Afford to Lose |
No Impact on Household Expenses |
| Never play with borrowed money |
Avoid financial hardship |
| Cash out your winnings |
Keep your earnings safe |
| Stop Playing When Your Budget Runs Out |
Avoid further losses |
Use c3999's deposit limit feature — once a limit is set, it automatically protects your budget.
06 Protection of Minors
C3999 is a strictly 18+ platform. Account registration and gaming by minors (under 18) is absolutely prohibited. We verify age at registration using a National ID card or passport.
If there are young children in your household, we recommend taking the following steps:
- Use a password lock on your device.
- Delete any saved passwords from the c3999 app or your web browser.
- Avoid gaming in front of children.
- Install parental control software on shared family devices.
If you suspect a minor is using c3999, please contact customer support immediately. We will take prompt action.
07 Support & Recovery
Gaming addiction is a real problem — and recovery is possible. c3999 believes that seeking help is not a sign of weakness, but of courage. If you feel gaming is affecting your life negatively, take action today.
To get support at c3999
- Activate the cooling-off or self-exclusion option from your account settings.
- Chat with our support team in Bangla via live chat.
- Lower your deposit and betting limits.
Professional Support
Seek professional mental health support to address gaming addiction. In Bangladesh, the National Institute of Mental Health (NIMH) and various counselling centres are ready to help. Talk openly with someone you trust — you don't have to face this alone.
The c3999 self-exclusion process is completely confidential. Your decision will be respected and protected.
Frequently Asked Questions (FAQ)
Log in to your c3999 account → Settings → Responsible Gaming → Deposit Limit. From there you can set a daily, weekly, or monthly limit. Lowering a limit takes effect immediately, but increasing one requires a 24-hour waiting period.
No, self-exclusion is not permanent. You can choose any duration from 3 months up to 5 years. Once the period ends, your account can be reactivated. However, it cannot be reopened early under any circumstances during that time.
A cooling-off period is a temporary break — from 24 hours up to 30 days. Self-exclusion is long-term protection — from 3 months up to 5 years. After a cooling-off period ends, your account reopens automatically; with self-exclusion, you need to apply manually to reactivate.
Yes, all of c3999's responsible gaming tools are completely free. Deposit limits, loss limits, session time, cooling-off periods, and self-exclusion — everything is available from your account at no cost.
Encourage them to contact c3999 customer support directly. You can also reach out to us on their behalf as a third party. We will apply protective measures to the account in question and provide guidance toward professional support.
Safe & Responsible Gaming
Start playing safely at c3999
Use the responsible gaming tools, set your limits, and enjoy entertainment on your own terms. Join c3999 today.