Legal Document

C3999 Terms and Conditions — For Members

Please read these Terms and Conditions carefully before using the c3999 platform. All rules regarding accounts, bonuses, payments, betting, and gaming are clearly set out here.

Last Updated: January 2026
Language: English
Licensed Platform
Last Revised: January 1, 2026
By registering on or using any service on the c3999 platform, you are deemed to have automatically accepted these Terms and Conditions. Please read them in full.

01 General Terms & Conditions and Applicability

C3999 (hereinafter referred to as the "Platform" or "we") is an internationally licensed online gaming and betting service. These Terms and Conditions apply to the c3999 website, mobile interface, and all associated services.

In these Terms and Conditions, "member" or "you" refers to any person who has registered on or is using the c3999 platform. c3999 reserves the right to update these Terms at any time. Continued use of the platform after any changes constitutes your acceptance of the revised Terms.

1.1 Prerequisites for Using the Service

  • You must be at least 18 years of age.
  • You must be a holder of a valid, active account.
  • Online gaming must be legally permitted in the region where you reside.
  • Each individual may operate one account only.

1.2 Right to Modify the Service

C3999 reserves the right to modify, suspend, or discontinue any game, bonus offer, payment method, or other part of its service at any time without prior notice. However, such changes will not apply to bets that are already active.

02 Account Registration & Verification

Registering on c3999 requires accurate and complete information. Accounts created with false information may be terminated at any time, and deposited funds may not be refunded in such cases.

2.1 Information Required at Registration

  • Full Name (as per National ID)
  • Active Mobile Number
  • Date of birth (for age verification)
  • Valid Email Address (optional)

2.2 Identity Verification (KYC)

C3999 may request identity verification at any time. This process may require a copy of your national ID or passport, a selfie, or proof of ownership of your bKash/Nagad account. Withdrawals may be delayed if KYC is not completed.

2.3 Multiple Accounts Prohibited

Opening multiple accounts is strictly prohibited. If it is established that multiple accounts are being operated from the same device, IP address, or payment method, all accounts will be closed and all bonuses and winnings will be forfeited.

Registering with false information or operating multiple accounts will be treated as fraud and may result in legal action.

03 Deposit & Withdrawal Policy

Deposits and withdrawals on c3999 can be made via bKash, Nagad, Rocket, and bank transfer. All transactions are processed in Bangladeshi Taka (BDT).

Transaction Type Minimum Amount Maximum Amount Processing Time
Deposit BDT 200 BDT 1,00,000 Instant
Withdrawal (bKash/Nagad) BDT 500 BDT 50,000 1–24 Hours
Withdrawal (Bank) BDT 1,000 BDT 5,00,000 1–3 Business Days

3.1 Withdrawal Terms & Conditions

  • Identity verification (KYC) must be completed before withdrawals can be processed.
  • Wagering requirements must be met before withdrawing bonus winnings.
  • A maximum of 3 withdrawal requests can be made per day.
  • For suspicious transactions, c3999 may take additional time for verification.

3.2 Deposit Cancellation Policy

Once a deposit is completed, it cannot be reversed. However, if funds are deducted due to a technical error but do not appear in your account, please contact customer support — this is typically resolved within 24 hours.

Before submitting a withdrawal request, make sure your profile has the correct mobile number and bank details. c3999 is not responsible for failed transactions resulting from incorrect information.

04 Bonus & Promotion Terms

All bonus and promotional offers on c3999 come with their own specific terms. Accepting a bonus means you agree to those terms. In any bonus-related dispute, c3999's decision is final.

4.1 Welcome Bonus

  • A Welcome Bonus is available on your first deposit.
  • A wagering requirement must be met to withdraw bonus funds (typically 10x–30x).
  • If the wagering requirement is not met within 30 days of receiving a bonus, the bonus will be forfeited.
  • The welcome bonus cannot be claimed more than once from the same household or device.

4.2 Cashback & Reload Bonus

Weekly cashback and reload bonuses are available to members who meet specific eligibility criteria. These bonuses carry relatively low wagering requirements — typically 5x–10x. Visit the Promotions page to view current bonus offers.

4.3 Referral Bonus

You can earn a bonus by referring a friend. The referred friend must open a new account and make a minimum deposit. The same person cannot claim a referral bonus through multiple devices or accounts.

c3999 reserves the right to modify, suspend, or cancel any bonus offer at any time. If bonus conditions are not met, the bonus balance will be deducted from your account.

05 Betting & Gaming Rules

C3999 offers Sports Betting, Live Casino, slots, bingo, and virtual games. Each game has its own rules, which are clearly stated within the game interface.

5.1 Bet Limits

  • Minimum bet: BDT 10 (may vary by game)
  • Maximum single bet: BDT 10,000 (standard members)
  • VIP members enjoy higher betting limits.
  • For live bets, odds may change at any time.

5.2 Void Bet Policy

If an event is cancelled or postponed, all bets placed on that event will be voided and stakes returned. However, if the result has already been determined, the bet cannot be cancelled.

5.3 Technical Errors

C3999 will not be held liable for any game interruption caused by server errors, loss of internet connection, or other technical issues. However, if you experience such a problem, please contact customer support — we will investigate and take appropriate action.

06 Prohibited Activities

The activities listed below are strictly prohibited on the c3999 platform. Violations will result in permanent account closure and may lead to forfeiture of all balances.

  • Using bots, automated software, or artificial intelligence to place bets or play games.
  • Exploiting system vulnerabilities or bugs to gain an unfair advantage.
  • Attempting to access another member's account.
  • Using the platform for money laundering or any unlawful financial activity.
  • Bonus manipulation using multiple accounts or identities.
  • Match fixing or betting using insider information.
  • Fraudulent conduct toward other members.
If any fraudulent or deceptive activity is detected, the relevant information may be handed over to law enforcement authorities.

07 Privacy & Data Protection

C3999 takes the protection of your personal information extremely seriously. We use SSL 256-bit encryption technology to keep all your data and transactions secure. To read our full privacy policy, Privacy Policy Visit the page.

7.1 Data Collection & Use

We retain information provided at registration, transaction history, and platform usage data. This information is used solely to improve service quality, verify identity, and meet legal obligations.

7.2 Sharing Information with Third Parties

Your personal information is never sold or shared with third parties. However, relevant authorities may be provided with information where required by law or court order.

08 Responsible Gaming Policy

C3999 believes gaming should be a source of entertainment, not a financial solution. We promote responsible gaming and encourage all members to stay aware of their limits.

  • You have the option to set your own deposit limits.
  • Your account can be temporarily suspended through self-exclusion.
  • It is recommended to keep the Reality Check feature enabled.

To learn more, visit our Responsible Gaming Visit the page.

Why are c3999's rules transparent?

Licensed & Regulated

C3999 is licensed by an international gaming authority. All rules are developed in accordance with international standards and verified through annual third-party audits.

Written Entirely in English

All terms and conditions are written in plain English with Bangladeshi members in mind — no complex legal jargon, just clear and straightforward language.

Regular Updates

C3999's Terms and Conditions are reviewed and updated regularly. Members are notified of any changes in advance so there are no surprises.

24/7 Support

If you have any questions about a rule or condition, our customer support team is available at any time to help. Responses are typically provided within 15 minutes.

Fair Payout Guarantee

C3999 has a 98% payout rate. Winnings can be withdrawn quickly and securely. Our transparent payment policy ensures you receive what you're owed on time.

Responsible Gaming

We believe safe gaming is everyone's right. That's why tools such as self-exclusion, deposit limits, and reality checks are available to all members free of charge.

09 Account Closure & Termination

You may request to close your c3999 account at any time. Contact customer support and your account will be closed within 24 hours. You will be given the opportunity to settle any active bets and withdraw your balance before closure.

9.1 Reasons for Account Closure by c3999

  • Violation of any provision of these Terms and Conditions.
  • Providing a false identity or fraudulent information.
  • Involvement in fraudulent or dishonest activity.
  • Accounts inactive for an extended period (over 12 months).

9.2 Inactive Account Policy

If an account has been inactive for 12 months, c3999 may deduct an administration fee or close the account. Members will be notified via email or SMS before any such action is taken.

10 Dispute Resolution & Applicable Law

Any dispute between c3999 and a member will first be referred to customer support for resolution. If the matter cannot be resolved through support, it will be escalated to c3999's registered licensing authority, whose decision will be binding on both parties.

For any complaint or dispute, please contact our customer support first. We are committed to resolving member issues fairly and promptly.

Frequently Asked Questions (FAQ)

Yes, c3999 reserves the right to update the terms and conditions at any time. Members will be notified of any significant changes via SMS or in-app notification. Continued use of the platform after any changes constitutes your acceptance of the updated terms.

If wagering requirements are not met within the specified time, the bonus balance will be automatically cancelled, along with any winnings derived from that bonus. Your original deposit balance will not be affected.

If an account is closed for reasons other than a rule violation, the balance is generally returned. However, if fraud or a rule violation is established, the balance may be forfeited. Members who voluntarily close their account are given the opportunity to withdraw their remaining balance.

Withdrawals via bKash or Nagad are typically processed within 1–24 hours. Bank transfers may take 1–3 business days. Additional time may be required if KYC verification is not yet complete.

If you have any questions about our rules or terms, reach out to our 24/7 customer support. You can chat with us directly via the live chat option on the site or send us an email.

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